If a customer still needs assistance, they can select the type of question before being prompted for specific information relating to their query. Once clicked, relevant knowledge base articles are automatically suggested.

Once embedded on a website, the Web Widget is only one click away from guiding a customer along a path to getting their question answered. Reduce friction from their online experience by making it easy to ask for help and find answers-no matter the device they’re using. Your customers should not have to hunt around for help. The Zendesk Web Widget brings the power of Zendesk to your website, including Support for contact forms, Chat for live chat, and Guide for embedded self-service.

In this post, we’ll share how you can stand out from the crowd with a seamless customer experience, while also helping your support team gather more context to speed up resolution times. Is this the kind of experience you’re providing for your customers? It might be a “Contact Us” page buried in the page footer, a lengthy form requiring information that the company should already know, or simply an email address with no indication of when you’ll receive a reply. We’ve all experienced that frustrating moment when you’re online and in dire need of help but there isn’t an easy way to get in contact with the company. Up and to the right is a series that focuses on simple, actionable tips you can use right now to meet your goals. You’re a busy support leader with a team to manage and KPIs to meet.

Seamless web